This Privacy Policy explains how your personal data is collected, used and shared when you visit or make a purchase from www.caffesuiso.ch (the 'Site').

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect information on the Device using the following technologies:

Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.

Log files keep track of actions that occur on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamp.

'Web beacons', 'tags' and 'pixels' are electronic files used to record information about navigation on the Site. 

In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. We refer to this information as "Order Information".

When we talk about 'Personal Information' in this Privacy Policy, we are talking about both Device Information and Order Information.

How do we use your personal information?

We use the Order Information we collect generally to fulfill any order placed through the Site (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). In addition, we use Order Information to:

Communicating with you;

Checking our orders for potential risks or fraud; and

When, in line with the preferences you have shared with us, we provide you with information or advertising relating to our products or services. 

We use the Device information we collect to help us detect potential risks and fraud (in particular, your IP address) and, more generally, to improve and optimise our site (e.g. by generating analytics on how our customers navigate and interact with the Site and to evaluate the success of our advertising and marketing campaigns).

Sharing Personal Information

We share your personal information with third parties in order to use your personal information as described above. For example, we use Shopify as a platform for our online shop: you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/it/policies/privacy/. You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to otherwise protect our rights. 

Behavioural Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can deactivate targeted advertising using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

In addition, you can deactivate some of these services by visiting the Digital Advertising Alliance's deactivation portal at: http://optout.aboutads.info/.

Do not track (also called Do not track)

Please note that we do not alter our Site's data collection and usage practices when we see a no-tracking signal from your browser. 

Your rights

If you reside in Europe, you have the right to access the Personal Information we hold about you and to request that your Personal Information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact information below.

In addition, if you are a European resident, please note that we are processing your information in order to fulfil contracts we may have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information.

Modifications

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. This privacy policy was last updated on 21 September 2022.

Contact

For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us by e-mail at info@caffesuiso.ch or by post using the details provided below: 

Caffè Suiso

Via Costa 14

6986 Curio

Switzerland